Want to monitor visitors to your website real-time? Wish you could see the activity on your website, chat with visitors, make special offers, allow visitors to interact with your sales agents, much like they would in any offline shop? Our Live Chat Services (powered by LogicBoxes Engage) allows you to do this and much more.
- Track visitors on your website - Engage provides an agent software which you can install on your machine. This software allows you to see every visitor to your website and what they are doing on your website.
- Visitors on your site can chat with you - Any visitor on your website can click on a chat link on your website and ask you questions live. You can chat with multiple visitors, help them with their queries, guide them to specific pages, give them a presentation and so on. It is as close to a face-to-face interaction as you can possibly get.
- You can invite Visitors to chat with you - Simply click on the "Invite" button in your agent console and a chat window will popup on the screen of the visitor you selected.
| Plans | Basic | Small Business | Corporate | Enterprise |
| No. of simultaneous Agents | 3 | 5 | 7 | 10 |
| No. of Departments | 0 | 2 | 5 | Unlimited |
| Secure SSL based Chat | - | - |  |
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| Detailed Reporting and Statistics; | - | - | - | |
| Private Labeling | - | |
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| Multiple simultaneous Agents | |
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| Intelligent Chat Distribution | |
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| Agent to Agent transfer | ||||
| Operator to Operator Chat | |
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| Intuitive Windows-based agent interface | |
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| Ability to accept / reject incoming chat requests | |
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| Unlimited Simultaneous Chats | |
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| Canned Response Manager | |
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| Push Images, Links, Pages, Proactive Messages | |
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| Ability to chat in multiple languages | |
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| Emotions | |
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| Leave a message when offline | |
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| Visitor initiated Chat from Website / Email | |
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| Invite Visitor to Chat | |
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| Force Chat | |
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| Real-Time Site Activity Monitor | |
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| Monitor 1000's of visitor simultaneously | |
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| Visitor History | |
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| Visitor Browser Type, Country, Browsing history | |
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| Visitor Time spent per page | |
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| Visitor's chat window fully customizable | |
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| Chat Button / Icons fully customizable | |
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| Fonts, Colours, and Font Style | |
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| Chat Satisfaction Survey | |
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| Retrieve / Search Chat Transcripts | |
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| Detailed Reporting and Statistics | |
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| Monthly Billing | INR 500 / Mo. | INR 1,500 / Mo. | INR 2500 / Mo. | INR 11,000 / Mo. |
| Online Signup |
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